Our Policies

Vaccinations: Dogs coming in for grooming are required to be up to date on rabies and distemper/parvo. Cats that come for grooming are required to have Feline rabies vaccinations. Dogs coming for day care or boarding are also required to have Bordetella vaccine (also known as Kennel Cough vaccine).

Early drop/offs/Late Pick-up: Hours for grooming are 8:00 a.m. until 5:30 p.m. Monday through Friday. If your pet is dropped off more than 30 minutes early, they will be enrolled in our day care program. The price is $1.00 per hour per pet. You have 30 minutes from the time the pet is completed to pick them up – after 30 minutes, they will be enrolled in day care and the price is $1.00 per pet per hour. We close at 5:30 p.m. $5.00 per 15 minutes per pet will be charged if not picked up by closing time. After 6:30 p.m. we will take the pet home and a fee of $25.00 will be charged.

Best Friends does not groom aggressive dogs or cats!!! If you have a pet that has been deemed ‘aggressive’ by a previous groomer, we will gladly assess it and see if, by using gentle grooming techniques, we can groom it safely. If we feel it is not safe for us or the pet to continue the groom, we will stop. There may be a charge up to the point of cessation of the grooming. We can then recommend some trainers that may be able to help you.

With regard to fleas, ticks and parasites, if a pet shows up with any type of these a treatment will be done to rid your pet of them. There will be an additional charge for this service.

Missed appointments/no call/no shows:  A fee of $25.00 will be charged for reservations not canceled without proper notice (24-48 hours prior to the appointment).